A Lisburn resident discovered a diagnosis of a serious condition through the My Care health app prior to her scheduled consultation with a clinician. The incident involves a patient of the South Eastern Health and Social Care Trust.

DUP Councillor Uel Mackin for Downshire East raised the matter at a recent Lisburn and Castlereagh City Council meeting. He described how test results appeared on the Encompass system before the woman's discussion with her consultant. Mackin receives regular calls about trust concerns and suggested inviting representatives from the Belfast and South Eastern trusts to address issues.

The councillor noted the patient is a middle-aged woman left without immediate support after seeing the results on her phone. He indicated other patients might face similar situations.

Northern Ireland completed rollout of the Encompass unified digital health and social care record system across all trusts in May 2025, becoming the first UK region to do so. The My Care app provides patients optional access to records including medications, appointments, some test results, outpatient letters and blood tests. Health Minister Mike Nesbitt has promoted sign-ups for the service.

The South Eastern Trust confirmed the case concerns one of its patients and expressed regret over any premature receipt of distressing information. It stated radiology and pathology results require clinician approval before release to prevent unexpected notifications. The trust balances information sharing risks and offers support to affected patients.

The Department of Health reported no awareness of related complaints. It holds abnormal radiology and pathology results until clinicians deem release appropriate. Patients may use traditional communication methods alongside the app.