A patient in Lisburn received notification of a serious medical condition through the My Care app before discussing test results with a clinician. The incident occurred with the South Eastern Trust, which confirmed involvement of one of its patients.

DUP councillor Uel Mackin raised the issue at Lisburn and Castlereagh City Council, describing how test results appeared on the Encompass system prior to the patient's consultation. He noted the patient, a middle-aged woman, found the information without support to discuss it. Mackin proposed inviting representatives from the Belfast and South Eastern Trusts to address concerns.

Northern Ireland completed rollout of the Encompass programme in May 2025, becoming the first UK region with a unified digital health and social care record across all trusts. The My Care app provides patients access to records including medications, appointments, and some test results.

The South Eastern Trust stated that radiology and pathology results release only follows a clinician's decision to avoid unexpected distressing information. It offered support to affected patients and emphasised balancing information sharing risks.

The Department of Health reported no awareness of such complaints but advised patients to raise concerns with clinicians for review. It noted abnormal results are held until deemed appropriate for release, with the app remaining optional alongside traditional communication methods.

Health Minister Mike Nesbitt has promoted the app to enhance patient control over healthcare records.