Small businesses in Northern Ireland that are struggling with energy costs often face significant stress and have to make difficult financial decisions, according to a report published by the Utility Regulator.

The research, carried out by Perceptive Insight, involved interviews with 42 small businesses from various sectors and locations across Northern Ireland. It focused on those concerned about or having trouble paying their energy bills.

The report says these businesses may cut back on other expenses, use personal savings, or delay payments to manage their energy costs. Some described feeling anxious about unpredictable bills and uncertain about the future.

Business owners said clearer communication from suppliers and more flexible payment options would help. The findings are not statistically representative of all small businesses but provide insight into the experiences of those under financial pressure.

The regulator said it will use the findings to inform its consumer protection work, including the development of a new Non-domestic Code of Practice on Payment of Bills. That code aims to strengthen protections for businesses experiencing payment difficulties.

The Utility Regulator also said it will continue to work with electricity and gas suppliers, business representative organisations and the wider energy industry to consider further support for small businesses facing energy stress.

Advice for business consumers on energy stress and debt is available on the Utility Regulator's website.