A hospitality worker named Kaysi in Derry has qualified for membership in Les Clefs d’Or. The organisation has 4,000 members around the world.

Kaysi entered the tourism and hospitality sector five years ago. She works as a concierge at a hotel in Derry. Her role involves providing first impressions of the city to visitors.

She spent time in various hotel departments, including housekeeping and the bar. This experience helped her understand hotel operations.

The Les Clefs d’Or application process includes mystery shops and monthly meetings. Membership provides access to mentorship, professional development, and a global network.

Kaysi participates in training such as familiarisation visits and boat tours along the River Foyle. She conducts these activities to recommend experiences to guests personally.

Her duties vary daily. They include assisting VIP guests and families celebrating occasions.

Kaysi notes that tourism and hospitality careers offer flexibility for students and those with childcare responsibilities. Progression opportunities exist for dedicated workers.

Tourism Northern Ireland runs the Make It Here campaign to promote careers in the sector.